Our Newark colocation provider has provided the following update related to Saturday's power outage.
On Wednesday, April 16th, beginning at 11PM EDT, Net Access will be performing a live load generator transfer test. This procedure is being performed to test and validate the operation of the switchgear due to the incident that occurred this past Saturday evening. Services on UPS A/D/E are supplied via this switchgear.
Net Access will have additional staff on hand for this operation. In addition to our engineering and facilities personnel, we will have technicians from the manufacturer on site. We do not expect any issues with this test, and we will be able to manually intervene if necessary during the validation.
Our UPS plant is re-energized and at 100% capacity. We are taking this step at the recommendation of Eaton, our electrical switchgear vendor. As we previously communicated, the issue on Saturday evening was caused by the switch going into a lockout condition during an unplanned utility power outage. During the test we will be able to isolate whether the condition can be replicated. This is a necessary step in the troubleshooting process and will determine the next steps that we must take in addressing this matter.
Services B and C will not be tested during this operation. Once again, we do not expect any interruptions in service during this maintenance.