tag:status.linode.com,2005:/historyLinode Status - Incident History2024-03-19T08:48:47ZLinodetag:status.linode.com,2005:Incident/201089972024-04-03T02:00:00Z2024-02-29T17:55:44ZMaintenance for Cloud Manager, API, CLI, Backups Service, and Images<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>3</var>, <var data-var='time'>02:00</var> - <var data-var='time'>05:00</var> UTC</strong></p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>16:16</var> UTC</small><br><strong>Scheduled</strong> - The Linode Cloud Manager, API, and CLI will be offline for scheduled maintenance between 02:00 UTC and 05:00 UTC on Wednesday, April 3rd, 2024. During this window, running Linodes and related services will not be disrupted, but account management access and Support tickets will be unavailable. <br /><br />Additionally, the Linode Image service in all regions will become unavailable starting at 01:00 UTC until 05:00 AM UTC on Wednesday, April 3rd, 2024. Image creation and image restoration will not be available during this time.<br /><br />Please ensure that you complete critical or important jobs in the Cloud Manager or API before the maintenance window. We will update this status page once this event is complete and Linode customers have full access to all Linode services.<br /><br />Customers who need assistance from Linode Support during this time will need to call 855-454-6633 (+1-609-380-7100 outside of the United States) to contact our Support team. Please note that our Support team will not be able to assist with issues related to the Cloud Manager or API, authenticate users to their accounts, or respond to Support tickets for the duration of the maintenance window. As soon as our Support team regains access, we will answer tickets in the order they are received.<br /><br />Impacts on Current Linode Customers:<br />Current Linode customers will not be able to log in to the Cloud Manager, interact with the API, or perform any administrative or management functions. This includes Create, Remove, Boot, Migrate, Back Up, Shut Down, etc.<br /><br />Impacts on Users Trying to Create Linode Accounts / Awaiting Account Authentication:<br />While the Linode Cloud Manager is offline during the maintenance period, we are unable to accept requests for new accounts or authenticate accounts for users awaiting full account access.<br /><br />Thank you for your patience and understanding.</p>tag:status.linode.com,2005:Incident/202244062024-03-20T17:30:00Z2024-03-12T12:11:23ZScheduled Emergency Network Maintenance - AP-West (Mumbai)<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>20</var>, <var data-var='time'>17:30</var> - <var data-var='time'>20:30</var> UTC</strong></p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>12:11</var> UTC</small><br><strong>Scheduled</strong> - We will be performing an emergency network maintenance in our AP-West (Mumbai) data center from 17:30 (UTC) until 20:30 (UTC) on Wednesday, March 20th. While we do not expect any downtime, a brief period of increased latency or packet loss may occur.</p>tag:status.linode.com,2005:Incident/202929542024-03-20T05:00:00Z2024-03-18T16:29:28ZScheduled Emergency Network Maintenance - US-Central (Dallas)<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>20</var>, <var data-var='time'>05:00</var> - <var data-var='time'>09:00</var> UTC</strong></p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>16:29</var> UTC</small><br><strong>Scheduled</strong> - We will be performing an emergency network maintenance in our US-Central (Dallas) data center from 05:00 (UTC) until 09:00 (UTC) on Wednesday, March 20th. While we do not expect any downtime, a brief period of increased latency or packet loss may occur.</p>tag:status.linode.com,2005:Incident/201776042024-03-13T20:00:56Z2024-03-13T20:00:57ZScheduled Emergency Network Maintenance - AP-Southeast (Sydney)<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>20:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>16:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>16:44</var> UTC</small><br><strong>Scheduled</strong> - We will be performing an emergency network maintenance in our AP-Southeast (Sydney) data center from 16:00 (UTC) until 20:00 (UTC) on Wednesday, March 13th. While we do not expect any downtime, a brief period of increased latency or packet loss may occur.</p>tag:status.linode.com,2005:Incident/202281802024-03-13T17:00:56Z2024-03-13T17:00:56ZMaintenance for Managed Databases<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>17:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>16:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>20:27</var> UTC</small><br><strong>Scheduled</strong> - We will be performing a scheduled maintenance on our Managed Databases control plane software. While we do not expect any downtime, brief periods of slow provisioning for new databases might occur. <br /><br />There will be no loss of connectivity to existing managed databases.</p>tag:status.linode.com,2005:Incident/202169842024-03-13T08:00:56Z2024-03-13T08:00:57ZScheduled Emergency Network Maintenance - US-East (Newark)<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>04:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>16:46</var> UTC</small><br><strong>Scheduled</strong> - We will be performing an emergency network maintenance in our US-East (Newark) data center from 04:00 (UTC) until 08:00 (UTC) on Wednesday, March 13th. While we do not expect any downtime, a brief period of increased latency or packet loss may occur.</p>tag:status.linode.com,2005:Incident/198390692024-03-12T15:30:56Z2024-03-12T15:30:57ZMaintenance for DNS Manager, Community, Metadata Service<p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>15:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>13:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>16:39</var> UTC</small><br><strong>Scheduled</strong> - We will be performing maintenance on DNS Manager, starting at 13:30 UTC on Mar 12th, expected to last two hours (until 15:30 UTC, Mar 12th). During this period, DNS answers will continue to be served by DNS infrastructure, but there is a small possibility that propagation of new DNS zones or changes to existing zones to our resolvers may be delayed by a few minutes. Also during this period, the Linode Community Site is expected to continue to function normally, but there is a small possibility that it becomes unavailable for a few minutes, in which case please revisit after a few minutes. Lastly, the Metadata Service is expected to continue to function normally, but there is a small possibility that it cannot process API requests or otherwise delays actions for a few minutes at a time, in which case, please wait a few minutes and retry.</p>tag:status.linode.com,2005:Incident/201889192024-03-08T18:25:15Z2024-03-13T13:33:57ZService Issue - Block Storage (Fremont)<p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>18:25</var> UTC</small><br><strong>Resolved</strong> - We haven’t observed any additional issues with the Block Storage service in Fremont, and will now consider this incident resolved. <br /><br />If you continue to experience issues, please <a href="https://cloud.linode.com/support/tickets">open a Support ticket</a> for assistance.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>23:07</var> UTC</small><br><strong>Monitoring</strong> - Our team has identified an issue affecting Block Storage service in our Fremont data center, also affecting our Manage Databases Service. A fix has been implemented, and we will now be monitoring for any further issues. <br /><br />If you continue to experience problems, please <a href="https://cloud.linode.com/support/tickets">open a Support ticket</a> for assistance.</p>tag:status.linode.com,2005:Incident/198390482024-03-06T06:00:56Z2024-03-06T06:00:59ZMaintenance for Cloud Manager, API, CLI, Backups Service, and Images.<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>06:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>03:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>16:37</var> UTC</small><br><strong>Scheduled</strong> - The Linode Cloud Manager, API, and CLI will be offline for scheduled maintenance between 03:00 UTC and 06:00 UTC on Wednesday, March 6th, 2024. During this window, running Linodes and related services will not be disrupted, but account management access and Support tickets will be unavailable. <br /><br />Additionally, the Linode Image service in all regions will become unavailable starting at 02:00 UTC until 06:00 AM UTC on Wednesday, February 7th, 2024. Image creation and image restoration will not be available during this time.<br /><br />Please ensure that you complete critical or important jobs in the Cloud Manager or API before the maintenance window. We will update this status page once this event is complete and Linode customers have full access to all Linode services.<br /><br />Customers who need assistance from Linode Support during this time will need to call 855-454-6633 (+1-609-380-7100 outside of the United States) to contact our Support team. Please note that our Support team will not be able to assist with issues related to the Cloud Manager or API, authenticate users to their accounts, or respond to Support tickets for the duration of the maintenance window. As soon as our Support team regains access, we will answer tickets in the order they are received.<br /><br />Impacts on Current Linode Customers:<br />Current Linode customers will not be able to log in to the Cloud Manager, interact with the API, or perform any administrative or management functions. This includes Create, Remove, Boot, Migrate, Back Up, Shut Down, etc.<br /><br />Impacts on Users Trying to Create Linode Accounts / Awaiting Account Authentication:<br />While the Linode Cloud Manager is offline during the maintenance period, we are unable to accept requests for new accounts or authenticate accounts for users awaiting full account access.<br /><br />Thank you for your patience and understanding.</p>tag:status.linode.com,2005:Incident/201663562024-03-05T23:25:13Z2024-03-18T18:52:56ZService Issue - Block Storage<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>23:25</var> UTC</small><br><strong>Resolved</strong> - We haven’t observed any additional issues with the Block Storage service during our monitoring, and will now consider this incident resolved.<br /><br />If you continue to experience problems, please <a href="https://cloud.linode.com/support/tickets">open a Support ticket</a> for assistance.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>18:04</var> UTC</small><br><strong>Monitoring</strong> - Testing is now complete. Our team deployed a fix to address the impact caused by our previous change. At this time we have been able to correct the issues affecting the Block Storage service. We will be monitoring this to ensure that it remains stable. If you continue to experience problems, please <a href="https://cloud.linode.com/support/tickets">open a Support ticket</a> for assistance.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>16:52</var> UTC</small><br><strong>Identified</strong> - We have identified the cause for unexpected limitations that were put in place that resulted in the prevention of adding additional services. Our team is currently working on addressing this, which will include testing. Due to the time required for this testing, we do not anticipate an update for another two hours. That said, we will update this page once we have more information to share.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>13:19</var> UTC</small><br><strong>Investigating</strong> - Our team is investigating an issue affecting the Block Storage service on accounts with large data pools (100TB or greater). During this time, users may experience errors creating further volumes. We will share additional updates as we have more information.</p>tag:status.linode.com,2005:Incident/201588942024-03-04T22:00:56Z2024-03-04T22:00:58ZScheduled Emergency Network Maintenance - AP-South (Singapore)<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>22:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>18:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>17:13</var> UTC</small><br><strong>Scheduled</strong> - We will be performing an emergency network maintenance in our AP-South (Singapore, SG) data center from 18:00 (UTC) until 21:59 (UTC) on Monday, March 4th. While we do not expect any downtime, a brief period of increased latency or packet loss may occur.</p>tag:status.linode.com,2005:Incident/200804562024-02-27T23:59:56Z2024-02-27T23:59:57ZScheduled Emergency Network Maintenance - EU-West (London)<p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>23:59</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>22:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>16:59</var> UTC</small><br><strong>Scheduled</strong> - We will be performing an emergency network maintenance in our EU-West (London, UK) data center from 22:00 (UTC) until 23:59 (UTC) on Tuesday, February 27th. While we do not expect any downtime, a brief period of increased latency or packet loss may occur.</p>tag:status.linode.com,2005:Incident/197693622024-02-27T16:30:56Z2024-02-27T16:30:56ZMaintenance for Login, Alerts, Statistics<p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>16:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>14:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>20:21</var> UTC</small><br><strong>Scheduled</strong> - We will be performing maintenance on Linode subsystems that affect Login, Alerts, and Statistics, starting at 14:30 UTC on Feb 27th, expected to last two hours (until 16:30 UTC, Feb 27th). During this period, it is not expected that any functionality will be interrupted. However, there is a small possibility that, for a few minutes at a time, Linode dashboard statistics and service alerts become delayed or unresponsive before recovering. Additionally, there is a small chance new logins to the Cloud Manager may not complete for a few minutes during this maintenance, and may need to be retried. Active sessions will not be impacted.</p>tag:status.linode.com,2005:Incident/200020212024-02-23T03:20:57Z2024-02-23T03:20:58ZMaintenance for Linode Support Ticketing System<p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>03:20</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>03:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>19:08</var> UTC</small><br><strong>Scheduled</strong> - On Thursday, February 22nd, 2024, at 22:00 EST (February 23rd, 2024, at 03:00 UTC), scheduled maintenance will be performed on the Linode Support Ticketing System. Expected downtime for this maintenance will be about 15-20 minutes. This should not impact the ability to access services or utilize Cloud Manager.<br /><br />Customers who need assistance from Linode Support during this time will need to call 855-454-6633 (+1-609-380-7100 outside of the United States) to contact our Support team. Please note that our Support team will not be able to assist with issues related to the Cloud Manager or API, authenticate users to their accounts, or respond to Support tickets for the duration of the maintenance window. As soon as our Support team regains access, we will answer tickets in the order they are received.</p>tag:status.linode.com,2005:Incident/200394002024-02-22T23:59:56Z2024-02-22T23:59:56ZScheduled Emergency Network Maintenance - EU-West (London)<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>23:59</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>22:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>15:54</var> UTC</small><br><strong>Scheduled</strong> - We will be performing an emergency network maintenance in our EU-West (London, UK) data center from 22:00 (UTC) until 23:59 (UTC) on Thursday, February 22nd. While we do not expect any downtime, a brief period of increased latency or packet loss may occur.</p>tag:status.linode.com,2005:Incident/196917512024-02-22T16:00:56Z2024-02-22T16:00:57ZMaintenance for LISH<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>16:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>14:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>20:56</var> UTC</small><br><strong>Scheduled</strong> - We will be performing maintenance on LISH Service limited to LISH SSH (not Weblish or Glish), starting at 14:00 UTC on Feb 22nd, expected to last two hours (until 16:00 UTC, Feb 22nd). Most LISH SSH connections continuously in operation over 14 days at the time of this maintenance window will be closed, in order to improve the service. LISH SSH connections opened within 14 days will not be affected. Weblish and Glish connections will not be affected. Any user with an affected LISH SSH connection may immediately reconnect. This necessary reconnection for some users is expected to be the only effect of this maintenance window.</p>tag:status.linode.com,2005:Incident/199799202024-02-18T15:28:13Z2024-02-21T13:29:01ZService Issue - Linode.com<p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>15:28</var> UTC</small><br><strong>Resolved</strong> - We haven't observed any reoccurrence of the issue with Linode.com, and will now consider this incident resolved. If you continue to experience issues, please contact us at 855-454-6633 (+1-609-380-7100 Intl.), or send an email to support@linode.com for assistance.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>23:23</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor the situation with Linode.com to ensure that there are no additional issues, and connectivity remains stable. <br /><br /><br />Please open a Support ticket or give us a call at 855-454-6633 (+1-609-380-7100 Intl.) if you are experiencing any issues.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>21:22</var> UTC</small><br><strong>Monitoring</strong> - At this time, our team has implemented a fix to address the service issue affecting Linode.com. We will be monitoring the results for the next 24 hours to ensure that connectivity remains stable. <br /><br />If you are still experiencing issues please contact us at 855-454-6633 (+1-609-380-7100 Intl.), or send an email to support@linode.com for assistance.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>18:35</var> UTC</small><br><strong>Update</strong> - Our team is still investigating the issue affecting Linode.com. We will continue to share additional updates as we have more information. <br /><br />Please open a Support ticket or give us a call at 855-454-6633 (+1-609-380-7100 Intl.) if you are experiencing any issues.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>01:57</var> UTC</small><br><strong>Update</strong> - Our team is still actively investigating the service issue affecting Linode.com. We will share additional updates as we have more information. <br /><br />Please open a Support ticket or give us a call at 855-454-6633 (+1-609-380-7100 Intl.) if you are experiencing any issues.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>00:50</var> UTC</small><br><strong>Investigating</strong> - Our team is investigating a service issue that affected Linode.com. The service issue was experienced from 22:32 UTC to 23:30 UTC on February 13, 2024. A fix has been implemented and we are monitoring the results.<br /><br />Please open a Support ticket or give us a call at 855-454-6633 (+1-609-380-7100 Intl.) if you need immediate assistance.</p>tag:status.linode.com,2005:Incident/199063072024-02-08T18:46:36Z2024-02-14T17:34:55ZCustomers using Microsoft-owned domains may not receive emails coming from Linode.com<p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>18:46</var> UTC</small><br><strong>Resolved</strong> - We are pleased to share that the technical issue affecting email deliverability to customers using Microsoft domains has been resolved. If you were experiencing difficulties receiving messages from Linode.com, including Outlook, Hotmail, and MSN, you should now be able to do so without any problems. <br /><br />If you are still encountering any issues or have further concerns, please <a href="https://www.linode.com/docs/products/platform/get-started/guides/support/#contact-customer-support">contact Support</a> for assistance.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>12:24</var> UTC</small><br><strong>Update</strong> - Our team is currently working with both internal stakeholders and the Microsoft team to address email delivery issues. We will provide further information as we progress.</p><p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>15:09</var> UTC</small><br><strong>Investigating</strong> - We are aware of an issue impacting the ability of customers using Microsoft domains to receive messages sent from Linode.com (including Outlook, Hotmail, and MSN). Our Team is actively investigating a fix for this issue, and we will update here once we have more information. If you are unable to receive account-related emails, and/or have issues accessing your account, please give us a call at 855-454-6633 (+1-609-380-7100 for international/non-US callers). When calling, please be prepared to provide identifying information to prove ownership of the account.</p>tag:status.linode.com,2005:Incident/194303852024-02-07T04:14:36Z2024-02-07T04:14:36ZMaintenance for Cloud Manager, API, CLI, Backups Service, Images, and Linode.com Website<p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>04:14</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>03:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>18:35</var> UTC</small><br><strong>Scheduled</strong> - The Linode Cloud Manager, API, CLI, and linode.com will be offline for scheduled maintenance between 03:00 UTC and 06:00 UTC on Wednesday, February 7th, 2024. During this window, running Linodes and related services will not be disrupted, but account management access and Support tickets will be unavailable. The www.linode.com website will also not be reachable during this window.<br /><br />Additionally, the Linode Image service in all regions will become unavailable starting at 02:00 UTC until 06:00 AM UTC on Wednesday, February 7th, 2024. Image creation and image restoration will not be available during this time.<br /><br />Please ensure that you complete critical or important jobs in the Cloud Manager or API before the maintenance window. We will update this status page once this event is complete and Linode customers have full access to all Linode services.<br /><br />Customers who need assistance from Linode Support during this time will need to call 855-454-6633 (+1-609-380-7100 outside of the United States) to contact our Support team. Please note that our Support team will not be able to assist with issues related to the Cloud Manager or API, authenticate users to their accounts, or respond to Support tickets for the duration of the maintenance window. As soon as our Support team regains access, we will answer tickets in the order they are received.<br /><br />Impacts on Current Linode Customers:<br />Current Linode customers will not be able to log in to the Cloud Manager, interact with the API, or perform any administrative or management functions. This includes Create, Remove, Boot, Migrate, Back Up, Shut Down, etc. The provisioning and de-provisioning of LKE clusters and the ability to autoscale LKE clusters will be also impacted. <br /><br />Impacts on Users Trying to Create Linode Accounts / Awaiting Account Authentication:<br />While the Linode Cloud Manager is offline during the maintenance period, we are unable to accept requests for new accounts or authenticate accounts for users awaiting full account access.<br /><br />Thank you for your patience and understanding.</p>tag:status.linode.com,2005:Incident/198776542024-01-31T20:29:14Z2024-02-16T07:24:52ZService Issue - Block Storage (Singapore)<p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>20:29</var> UTC</small><br><strong>Resolved</strong> - We haven’t observed any additional issues with the Block Storage service in Singapore, and will now consider this incident resolved. If you continue to experience any problems, please <a href="https://cloud.linode.com/support/tickets">open a Support ticket</a> for additional assistance.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>18:10</var> UTC</small><br><strong>Monitoring</strong> - At this time we have been able to correct the issue affecting the Block Storage service in Singapore. Customers facing delays or failures in Block Storage creation are encouraged to retry their request. If you continue to experience any problems, please <a href="https://cloud.linode.com/support/tickets">open a Support ticket</a> for further assistance.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>17:57</var> UTC</small><br><strong>Identified</strong> - Our team has identified the issue affecting the Block Storage service in our Singapore data center. We are working quickly to implement a fix, and we will provide an update as soon as the solution is in place.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>17:31</var> UTC</small><br><strong>Investigating</strong> - Our team is investigating an issue affecting the Block Storage service in our Singapore data center. During this time, users may experience errors creating new Block Storage volumes in Singapore. We will share additional updates as we have more information.</p>tag:status.linode.com,2005:Incident/198466602024-01-31T13:30:08Z2024-02-16T20:40:09ZService Issue - Managed Databases<p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>13:30</var> UTC</small><br><strong>Resolved</strong> - As we have not seen any reoccurrence of the issue affecting the Managed Database service, this incident is now resolved. If you continue to have trouble using Managed Databases in Mumbai, Tokyo, Sydney, and Singapore, please <a href="https://cloud.linode.com/support/tickets">open a Support ticket</a> for assistance.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>20:39</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results. We will update again once we have confirmed the issue has not reoccurred.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>14:53</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for the issue affecting Managed Database deployments in Mumbai, Tokyo, Sydney, and Singapore. We will update again here in the next 24 hours.</p><p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>21:44</var> UTC</small><br><strong>Identified</strong> - Our team has identified the cause for failed Managed Database deployments in the affected data centers of Mumbai, Tokyo, Sydney, and Singapore. At this time, they are working to implement a fix. Because of the nature of this fix, we expect the issue with creating new Managed Database services to continue for at least the next 24 hours. We will update this status when we implement the fix.</p><p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>19:49</var> UTC</small><br><strong>Investigating</strong> - Our team is investigating a service issue affecting the Managed Databases service. During this time, users may experience issues when attempting to create Managed Databases in our Mumbai, Tokyo, Sydney, and Singapore regions.<br /><br />We will share additional updates as we have more information.</p>tag:status.linode.com,2005:Incident/194303842024-01-30T16:30:28Z2024-01-30T16:30:28ZMaintenance for Login and New Account Creation<p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>16:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>14:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>18:35</var> UTC</small><br><strong>Scheduled</strong> - We will be performing maintenance on Login and New Account Creation, starting at 14:30 UTC on Jan 30th, expected to last two hours (until 16:30 UTC, Jan 30th). During this period, Login should continue to function without interruption, but there is a small possibility that for a few minutes at a time, logins may fail, in which case please retry your login again a few minutes later. During this period, New Account Creation should also continue to function without interruption, but there is a small possibility that it will become unavailable for a few minutes.</p>tag:status.linode.com,2005:Incident/198315012024-01-25T18:04:49Z2024-02-05T18:37:12ZService Issue - Object Storage<p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>18:04</var> UTC</small><br><strong>Resolved</strong> - We identified an issue with our Object Storage service in our Washington, DC (us-iad) data center. Users may have experienced high latency between 00:00 UTC to 15:30 UTC January 25, 2024. <br />We pinpointed the cause of the issue and have took steps to mitigate the cause of the latency as of 15:30 UTC on January 25, 2024. Based on current observations, Object Storage in Washington, DC has resumed normal operations. We haven’t observed any additional issues with the Object Storage service, and consider this incident resolved. If you continue to experience problems, please <a href="https://cloud.linode.com/support/tickets">open a Support ticket</a> for assistance.</p>tag:status.linode.com,2005:Incident/198210562024-01-24T19:37:32Z2024-02-16T20:23:08ZConnectivity Issue - Washington Data Center<p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>19:37</var> UTC</small><br><strong>Resolved</strong> - We haven’t observed any additional connectivity issues in our Washington data center, and will now consider this incident resolved. If you continue to experience problems, please open a Support ticket for assistance.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>19:13</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>19:07</var> UTC</small><br><strong>Monitoring</strong> - We identified an issue with our Washington data center. Users may have experienced intermittent connection timeouts and errors for all services in this data center from 17:10 UTC to 18:00 UTC. We have identified the cause of the issue and have rolled back a release which we believe may have caused this issue as of 18:00 UTC on January 24, 2024; based on current observations, the service is resuming normal operations. We will continue to monitor to ensure that the impact has been fully mitigated. If you are still experiencing issues, please open a Support ticket for assistance.</p>tag:status.linode.com,2005:Incident/197958442024-01-23T19:01:05Z2024-01-23T19:01:05ZScheduled Emergency Network Maintenance - AP-South (Singapore)<p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>19:01</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>16:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>16:16</var> UTC</small><br><strong>Scheduled</strong> - We will be performing a scheduled emergency network maintenance in our AP-South (Singapore) data center from 16:00 (UTC) until 19:00 (UTC) on 23 January 2024. While we do not expect any downtime, a brief period of increased latency or packet loss may occur.</p>