At approximately 05:21:00 UTC on May 31, 2019, we were alerted that our upstream provider had experienced a connectivity issue in our Toronto data center as the result of a fire in the Toronto Metropolitan area.
Due to the severity of the fire, the outage impacted different fiber paths from this location. Through discussions with our partners at our Toronto data center, we have investigated ways of improving fiber path diversity for the future.
We apologize for the issues experienced as a result of this outage.