Investigating - Linode has received a critical Xen Security Advisory (XSA) that requires us to perform updates to our legacy Xen host servers. In order to apply the update, hosts and the Linodes running on them must be rebooted. The XSA will be publicly released by the Xen project team on April 4th. We must complete this maintenance before then.

This security advisory only affects legacy Xen Linodes. KVM Linodes are not affected and do not require a reboot. Any customer that upgrades to KVM prior to the maintenance can avoid it entirely. You can use the “Upgrade to KVM” link in your Linode’s dashboard to move to KVM. More KVM upgrading information can be found here:

https://www.linode.com/docs/platform/kvm-reference

This update is required to protect the security and safe operations of not only our infrastructure, but yours as well. We understand that a disruption with such limited notice is inconvenient, and we hope you understand that we have no control over the disclosure date of this XSA. As such, we must adhere to this strict timeline to ensure the security of both our customers and platform. We strongly recommend you read through our Reboot guide, which will help you prepare your Linode for these reboots. The Reboot guide is available here:

https://www.linode.com/docs/uptime/reboot-survival-guide

Each Linode's maintenance window will be communicated to you via email and will also be visible within the Linode Manager. Unfortunately, unless you’re able to upgrade to KVM, due the logistical demands of this effort your assigned maintenance windows are not changeable and the host reboots are mandatory. All customers with Xen Linodes in our first Tokyo data center are strongly encouraged to upgrade and migrate to KVM in our new Tokyo 2 facility.

During the maintenance window, Linode instances will be cleanly shut down while we perform the updates. Your Linode will be inaccessible during this time. A two-hour window is allocated, however the actual downtime should be much less. After the maintenance, each Linode will then be returned to its last state (running or powered off).

Stay tuned for more information.
Mar 21, 23:55 UTC
Investigating - We are currently experiencing connectivity issues affecting Linode.com, the Linode Manager and our API. Our team is investigating this issue and we will provide additional updates going forward.
Mar 22, 20:28 UTC
Linode Manager and API Partial Outage
Hosted DNS Service Operational
London Operational
Newark Operational
Atlanta Operational
Dallas Operational
Fremont Operational
Tokyo 1 Operational
Tokyo 2 Operational
Singapore Operational
Frankfurt Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Network Maintenance - Tokyo2 Mar 23, 22:00 - Mar 24, 01:00 UTC
We will be performing code upgrades on our network equipment on Thursday, March 23 from 22:00 until Friday, March 24 at 01:00 UTC. We do not expect any downtime during this maintenance, however a brief period of packet loss or increased latency may be observed.
Posted on Mar 20, 18:44 UTC
Past Incidents
Mar 20, 2017

No incidents reported.

Mar 19, 2017

No incidents reported.

Mar 18, 2017
Completed - We have resolved the issue with our phone system and service has returned to normal.
Mar 18, 02:57 UTC
Update - We have identified a possible cause and are currently troubleshooting a connectivity problem between our network and our upstream phone service provider's network. We'll provide more information as soon as it's available.
Mar 17, 19:05 UTC
Update - While performing upgrades to our internal phone systems, we encountered issues that will require an additional period of downtime. We are continuing to work on these upgrades, and we will post status updates as we work to get them completed. If you need assistance from our Support team, please reach out to us via a support ticket or email support@linode.com. We will provide updates as we have more information.
Mar 17, 13:14 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 13:00 UTC
Scheduled - We will be performing an upgrade to our internal phone systems on Friday, March 17 from 8:00am to 8:30am EST (1300-1330 UTC). A brief period of downtime is expected (up to 15 minutes in duration) for incoming and outgoing calls during this window. Once completed, phone service should resume normally. Thank you very much for your patience.
Mar 10, 22:43 UTC
Mar 17, 2017
Resolved - We are performing upgrades to our internal phone system to fully resolve the issues with our upstream provider. As part of this maintenance, we have posted a status page at https://status.linode.com/incidents/5qxxd1zfrw7r, and we will continue to provide updates on that post going forward.
Mar 17, 13:39 UTC
Identified - We're continuing to experience recurring issues with call connectivity on our Support phone line. We've reached out to our upstream phone provider and are working with them to fully resolve the underlying cause. We will provide updates as they become available. In the meantime, we recommend submitting support requests via ticket at manager.linode.com or via email to support@linode.com.
Mar 16, 21:01 UTC
Investigating - We are currently experiencing issues with the Support phone line. Our team is investigating this matter and we will provide an update as soon as the Support phone line has been restored.
Mar 16, 18:35 UTC
Monitoring - Service to our support line has been restored. We will continue to monitor for any further disruption.
Mar 16, 15:07 UTC
Identified - We're continuing to experience recurring issues with call connectivity on our Support phone line. We've reached out to our upstream phone provider and are working with them to fully resolve the underlying cause. We will provide updates as they become available. In the meantime, we recommend submitting support requests via ticket at manager.linode.com or via email to support@linode.com.
Mar 15, 18:56 UTC
Investigating - We are currently experiencing issues with the Support phone line. Our team is investigating this matter and we will provide an update as soon as the Support phone line has been restored.
Mar 15, 16:35 UTC
Mar 16, 2017
Resolved - Being that we have not experienced additional connectivity issues affecting Linode.com, the Linode Manager or our API, this issue is now resolved.
If you are still experiencing connectivity issues with Linode.com, the Linode Manager or our API, please reach out to our Customer Support Team for assistance.
Mar 16, 03:04 UTC
Monitoring - At this time we have been able to correct the connectivity issues affecting Linode.com, the Linode Manager and our API. We will be monitoring this issue to ensure that connectivity remains stable.
If you are still experiencing connectivity issues with Linode.com, the Linode Manager or our API, please reach out to our Customer Support Team for assistance.
Mar 16, 00:01 UTC
Investigating - We are currently experiencing connectivity issues affecting Linode.com, the Linode Manager and our API. Our team is investigating this issue and we will provide additional updates going forward.
Mar 15, 23:49 UTC
Mar 15, 2017
Resolved - Service to our Support line has remained stable. If you have any trouble reaching us via phone, please open a ticket or email us at support@linode.com.
Mar 15, 06:10 UTC
Monitoring - Service to our support line has been restored. We will continue to monitor for any further disruption.
Mar 15, 03:53 UTC
Investigating - We are currently experiencing issues with the Support phone line. Our team is investigating this matter and we will provide an update as soon as the Support phone line has been restored.
Mar 15, 02:56 UTC
Mar 14, 2017

No incidents reported.

Mar 13, 2017
Resolved - Update -We have been advise that the repair for the subsea APCN2 cable cut in and around Singapore has been completed on March 9.
We have restored our Telstra transit service and have seen no further issues with latency or degradation to services transiting over their network and over our other transit providers.

Please advise if you are still encountering any issues.
Mar 13, 20:39 UTC
Update - Repairs have been completed on one part of the cable fault. Repairs are ongoing at another fault location with an estimated completion date of March 11th. We'll continue to keep in contact with our upstream provider and will provide more information as soon as there is an update to the ETA, or repairs are completed.
Mar 9, 18:17 UTC
Update - The cable operators have scheduled repair to start on the cable on March 5th with an estimated completion date of March 9th. We'll continue to keep in touch with our upstream provider and will update as soon as repairs have been completed.
Mar 2, 19:38 UTC
Identified - Linodes in our Singapore datacenter may experience increased network congestion and latency as there is a fault in the undersea cable that is one of the optimal routes out of the datacenter. There is currently no estimated time-to-resolution available from the undersea cable operators. We will update this post when we have more information.
Feb 21, 19:03 UTC
Mar 12, 2017

No incidents reported.

Mar 11, 2017

No incidents reported.

Mar 10, 2017
Resolved - At this time we have been able to restore the Support phone line. Please feel free to give us a call if you have any questions or concerns.
Mar 10, 20:19 UTC
Investigating - We are currently experiencing issues with the Support phone line. Our team is investigating this matter and we will provide an update as soon as the Support phone line has been restored.
Mar 10, 16:25 UTC
Completed - The scheduled maintenance has been completed.
Mar 10, 05:48 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 05:00 UTC
Scheduled - We will be bringing up an additional IP Transit Provider starting at 12am EST (5am UTC) Friday March 10 in our Dallas, TX (DAL1) node. We do not expect any negative impact to customer traffic while adding this capacity as BGP will converge without issue. Once the capacity is online customers will benefit from the shorter as-paths that we will be receiving from these newly added tier one providers, as well as the additional capacity. The maintenance is expected to take (1) hour.
Mar 6, 18:15 UTC
Mar 8, 2017
Resolved - Connectivity has remained stable with Linode.com, the Linode Manager and our API. We will be considering this issue resolved from here. If you do see any lingering connectivity issues to Linode.com, the Linode Manager or our API just let us know.
Mar 8, 23:07 UTC
Monitoring - Connectivity to Linode.com, the Linode Manager and our API has been stabilized. We'll continue to monitor for any more issues before considering this fully resolved.
Mar 8, 21:20 UTC
Update - At this time, we are still experiencing connectivity issues with Linode.com, the Linode Manager and our API. We will continue to work on this issue and provide additional updates as soon as these connectivity issues have been stabilized.
Mar 8, 19:46 UTC
Investigating - We are currently experiencing connectivity issues affecting Linode.com, the Linode Manager and our API. Our team is investigating this issue and we will provide additional updates going forward.
Mar 8, 18:19 UTC