Identified - Linode has received a Xen Security Advisory (XSA) that requires us to perform updates to our legacy Xen host servers. In order to apply the updates, hosts and the Linodes running on them must be rebooted. The XSAs will be publicly released by the Xen project team on July 26th. We must complete this maintenance before then.

These security advisories only affect legacy Xen Linodes. KVM Linodes are not affected and do not require a reboot. Any customer that upgrades to KVM prior to the maintenance can avoid it entirely. You can use the “Upgrade to KVM” link in your Linode’s dashboard to move to KVM. More KVM upgrading information can be found here:

https://www.linode.com/docs/platform/kvm-reference

These updates are required to protect the security and safe operations of not only our infrastructure, but yours as well. We understand that a disruption with such limited notice is inconvenient, and we hope you understand that we have no control over the disclosure date of this XSA. As such, we must adhere to this strict timeline to ensure the security of both our customers and platform. We strongly recommend you read through our Reboot guide, which will help you prepare your Linode for these reboots. The Reboot guide is available here:

https://www.linode.com/docs/uptime/reboot-survival-guide

Each Linode's maintenance window will be communicated to you via email and will also be visible within the Linode Manager. Unfortunately, unless you’re able to upgrade to KVM, due the logistical demands of this effort your assigned maintenance windows are not changeable and the host reboots are mandatory. KVM is currently not available in Tokyo, which means Linodes in Tokyo will have to undergo maintenance on-schedule.

During the maintenance window, Linode instances will be cleanly shut down while we perform the updates. Your Linode will be inaccessible during this time. A two-hour window is allocated, however the actual downtime should be much less. After the maintenance, each Linode will then be booted.

Stay tuned for more information.
Jul 15, 14:01 UTC
Linode Manager and API Operational
Hosted DNS Service Operational
London Operational
Newark Operational
Atlanta Operational
Dallas Operational
Fremont Operational
Tokyo Operational
Singapore Operational
Frankfurt Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Scheduled Maintenance
We will be bringing on an additional IP Transit Provider starting tonight at 12am EDT (4am UTC Tuesday July 26th) in our Newark NJ node. We do not expect any negative impact to customers traffic while adding this capacity as BGP will converge without issue. Once the capacity is online customers will benefit from the shorter as-paths that we will be receiving from these newly added tier one providers as well as the additional capacity.

The maintenance is expected to take (1) hour.
Posted on Jul 25, 19:06 UTC
Hello,

We will be bringing on an additional IP Transit Provider starting tonight at 12am CDT (5am UTC Tuesday July 26th) in our Dallas TX node. We do not expect any negative impact to customer traffic while adding this capacity as BGP will converge without issue. Once the capacity is online customers will benefit from the shorter as-paths that we will be receiving from these newly added tier one providers as well as the additional capacity.

The maintenance is expected to take (1) hour.
Posted on Jul 25, 19:09 UTC
Past Incidents
Jul 26, 2016

No incidents reported today.

Jul 25, 2016

No incidents reported.

Jul 24, 2016

No incidents reported.

Jul 23, 2016
Resolved - This maintenance has been completed.
Jul 23, 08:56 UTC
Identified - Our administrators are currently performing maintenance on Lish within the Singapore datacenter. A Linode within the Singapore datacenter can still be accessed by using Lish in a different datacenter. https://www.linode.com/docs/networking/using-the-linode-shell-lish
Jul 23, 08:23 UTC
Resolved - This maintenance has been completed.
Jul 23, 08:09 UTC
Identified - Our administrators are currently performing maintenance on Lish within the London datacenter. A Linode within the London datacenter can still be accessed by using Lish in a different datacenter. https://www.linode.com/docs/networking/using-the-linode-shell-lish
Jul 23, 07:38 UTC
Jul 22, 2016

No incidents reported.

Jul 21, 2016
Completed - The capacity additions are now complete. We now have direct connectivity to Telia and Cogent in Newark. We expect to have NTT and Zayo IP online soon also. A separate maintenance will be scheduled to add them to the blend.
Jul 21, 05:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 04:00 UTC
Scheduled - Hello,

We will be bringing on additional IP Transit Providers starting tonight at 12am EDT (4am UTC Thursday July 21th) in our Newark NJ node. We do not expect any negative impact to customers traffic while adding this capacity as BGP will converge without issue. Once the capacity is online customers will benefit from the shorter as-paths that we will be receiving from these newly added tier one providers as well as the additional capacity.

The maintenance is expected to take (1) hour.
Jul 20, 21:17 UTC
Resolved - The issues affecting our email system have been resolved.
Jul 21, 00:29 UTC
Monitoring - At this time we have been able to resolve the issues with our email system. We will be monitoring this issue to ensure the problem does not return. Feel free to reach out to us at support@linode.com if you require any assistance.
Jul 20, 22:49 UTC
Identified - We are currently experiencing issues with receiving emails. Our team is investigating this issue and we will are working as quickly as possible to have email restored.
Jul 20, 21:05 UTC
Jul 19, 2016
Postmortem - Read details
Jul 19, 19:37 UTC
Resolved - The connectivity issues within our Newark data center have been resolved at this time.
Jul 19, 05:47 UTC
Monitoring - At this time our engineers have rectified the connectivity issue, and are monitoring to ensure the issue does not reoccur.
If you are still experiencing connectivity issues, please reach out to our Customer Support Team for assistance.
Jul 19, 02:48 UTC
Investigating - We're aware of connectivity issues affecting some hosts in our Newark datacenter, and our networking engineers are currently investigating. We'll update this post with more information on the incident as soon as possible.
Jul 19, 02:30 UTC
Jul 18, 2016
Resolved - This incident has been resolved.
Jul 18, 07:21 UTC
Monitoring - We have mitigated an inbound denial-of-service attack and connectivity has been restored. We will continue to monitor for any additional changes or connectivity issues.
Jul 18, 06:41 UTC
Investigating - We're aware of packet loss issues in our Atlanta datacenter and we're currently investigating. We'll update this page again as we get more information.
Jul 18, 06:24 UTC
Jul 17, 2016

No incidents reported.

Jul 16, 2016

No incidents reported.

Jul 14, 2016
Resolved - Being that we have not experienced additional connectivity issues affecting our Newark data center, this matter is now resolved.
If you are still experiencing connectivity issues, please reach out to our Customer Support Team for assistance.
Jul 14, 20:33 UTC
Monitoring - At this time we have been able to correct the connectivity issues affecting our Newark data center. We will be monitoring this issue to ensure connectivity remains stable.
If you are still experiencing connectivity issues, please reach out to our Customer Support Team for assistance.
Jul 14, 18:55 UTC
Update - We are still investigating reports of intermittent connectivity issues in our Newark datacenter. We will update this status page when we have additional information.
Jul 14, 18:05 UTC
Investigating - We're aware of reports of intermittent connectivity issues affecting some Linodes in Newark and we're currently investigating.
Jul 14, 14:54 UTC
Jul 13, 2016

No incidents reported.

Jul 12, 2016
Completed - The scheduled maintenance has been completed.
Jul 12, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 00:01 UTC
Scheduled - We will be performing network maintenance on the date and time listed above. We do not expect any downtime during this maintenance, however a brief period of packet loss or increased latency may be observed.
Jul 8, 14:01 UTC