Between approximately 09:15 UTC on April 28, 2026 and 16:54 UTC on April 29, 2026 customers could have experienced issues with their Object Storage key pairs, including: key creation and validation, Object Storage access with their keys. The impact was seen throughout multiple data centers.

Our investigation established that the issue started due to a combination of factors, including: a cascading failure of a background process from one cluster to others and a reconciler appliance not running due to missing metrics and an abnormal system load that led to call failures.

To resolve the issue, we have restarted the reconciler and key operations were processed for customers.

To help prevent similar issues in the future, Akamai will address the cascading failure scenario, add reconciler metrics to prevent the type of outage seen as well enhance queue management to improve reconciler performance.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent recurrence.

This summary provides an overview of our current understanding of the incident, given the information available. Our investigation is ongoing, and any information herein is subject to change.