On May 12, 2026, at approximately 14:50 UTC, Akamai began experiencing congestion and packet loss affecting traffic between India and Europe over Internet Service Provider network paths servicing our Mumbai and Chennai data centers. Customers may have seen intermittent connection timeouts and errors in the affected regions.

The issue was due to congestion on transit paths between India and Europe. Akamai worked with the involved Internet Service Providers and their upstream providers to identify the cause. To mitigate the impact, Akamai redirected traffic away from the affected paths, stabilizing service while the investigation continued.

Service was restored at the Mumbai data center at 19:23 UTC on May 12, 2026, and at the Chennai data center at 00:25 UTC on May 13, 2026.

Akamai will continue working with the involved Internet Service Providers to address the underlying congestion and help prevent recurrence.

This summary reflects our current understanding of the incident based on available information. Our investigation is ongoing, and details may change as we learn more.