At approximately 20:00 UTC on April 23rd, 2024, users accessing content through our network in India experienced disruptions due to actions taken by our upstream provider, Airtel. Outbound HTTP requests were redirected to Airtel's base page following a legal mandate, resulting in an inability to access any content. This issue primarily affected Cloudlets services and specific regions within India, impacting a portion of our user base.
In response to the incident, our network team applied mitigative measures, including deny-all actions for Airtel within our infrastructure. This action allowed us to restore normal operations and alleviate the impact on outbound HTTP requests, enabling users to regain access to desired content.
The issue was considered fully mitigated at 18:32 UTC on April 24th, 2024, following a period of close monitoring.
Moving forward, we are actively engaging with our upstream provider and internal teams to conduct a thorough investigation into the root cause of the issue. Additionally, we are reviewing our internal protocols and exploring further actions to enhance resilience against similar incidents in the future.
This summary provides an overview of our current understanding of the incident given the information available. Our investigation is ongoing and any information herein is subject to change.