Linode Status

Current Status
Service Issue -- API Actions in Toronto (ca-central)
Incident Report for Linode

At 18:24 UTC on November 7, 2023, a backend change was made to the Compute database records. Internal networking equipment in Toronto took up this change at 19:17 UTC. This change contained a number of improperly formatted records, which caused the software on this networking equipment to crash. This software crash is what caused the impact of this incident.

At 19:22 UTC, alerts for this networking equipment software started arriving. Akamai's Compute team started its initial investigation at 19:23 UTC, finding the presence of the bad record at 19:33 UTC. An incident was declared at 19:34 UTC, with an action plan formulated by 19:44 UTC. Implementation of this action plan began at 19:47 UTC and completed by 19:53 UTC.

This action plan resolved the immediate impact, but a complete fix required correcting the improperly formatted records. The team which manages those records was engaged at 20:07 UTC, beginning work on correcting the records at 20:12 UTC and completing work by 20:20 UTC. A test of the validity of the records successfully completed at 20:24 UTC, and the impacted systems had temporary mitigations for preventing recurrences removed at 20:33 UTC, fully resolving the impact of the issue.

To prevent this issue from occurring in the future, Akamai Compute is implementing improvements to data validation to prevent the insertion of improperly formatted records. Additionally, safeguards will be put in place to prevent the network equipment from accepting invalid records.

Posted Nov 28, 2023 - 19:25 UTC

We haven't observed any additional issues with API requests in Toronto, and will now consider this incident resolved. If you continue to experience issues, please contact us at 855-454-6633 (+1-609-380-7100 Intl.), or send an email to for assistance.
Posted Nov 07, 2023 - 22:12 UTC
At this time, we have been able to correct the issue affecting API requests in Toronto. We will be monitoring this to ensure that the service remains stable. If you are still experiencing issues and unable to open a Support ticket, please call us at 855-454-6633 (+1-609-380-7100 Intl.), or send an email to
Posted Nov 07, 2023 - 20:49 UTC
Our team is investigating an issue affecting the API in our Toronto (ca-central) data center. During this time, users may be unable to perform service-level changes (create, delete, change the power status, etc.) for services in this data center. We will share additional updates as we have more information.
Posted Nov 07, 2023 - 19:57 UTC
This incident affected: Linode Manager and API and Regions (CA-Central (Toronto)).