On March 13, 2026, between approximately 17:35 UTC and 18:54 UTC, our Washington (US-IAD) data center experienced connectivity issues. During this time, customers may have noticed disruptions across all services hosted in this data center. 

‌

Our investigation revealed that three servers previously used for testing were released back to inventory without the drives being wiped. As a result, one of these servers was sent to the warehouse and later returned to the Washington data center. This led to a host broadcasting an invalid path, which caused the service disruption.

‌

We promptly isolated the affected host, and service began to improve around 18:54 UTC. After thorough monitoring and system checks, we confirmed that the issue was fully resolved by 19:01 UTC.

‌

To help prevent similar issues in the future, we will conduct a detailed investigation to determine why this host was incorrectly configured and why our network propagated the invalid path. Based on our findings, we will implement corrective measures to prevent this type of misconfiguration from recurring. 

‌

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent recurrence.

‌

This summary provides an overview of our current understanding of the incident, given the information available. Our investigation is ongoing, and any information herein is subject to change.