Connectivity Issue - Dallas
Incident
Report for Linode
Postmortem
At 5:10 UTC on October 30th, 2023, our administrators were alerted to networking issues within our Dallas Datacenter.
This issue prevented customers from interacting with their Linode services via Cloud Manager/API as well as boot actions made via the console, but services themselves were unimpacted.
Actions performed by our administrators resolved most issues by 8:40 UTC, and residual issues were resolved by 9:17 UTC.
We continued to monitor the situation until 12:10 UTC, at which time, we determined the incident to be resolved.
Resolved
This incident has been resolved.
Monitoring
At this time we have been able to correct the issues affecting connectivity in our Dallas data center. We will be monitoring this to ensure that it remains stable. If you are still experiencing issues, please open a Support ticket for assistance.
Identified
Our team has identified the issue affecting connectivity in our Dallas data center. We are working quickly to implement a fix, and we will provide an update as soon as the solution is in place. Please note that during this fix existing services are expected to continue operating normally, but changes to services (including but not limited to creating new services, migrations, power state changes, Cloud Firewall changes, etc.) may not function as expected.
Update
We are continuing to investigate the issue.
Investigating
Our team is investigating an issue affecting connectivity in our Dallas data center During this time, users may experience intermittent connection timeouts and errors for all services deployed in this data center. We will share additional updates as we have more information.
This incident affected: Regions (US-Central (Dallas)).