A line card in one of our edge routers entered a soft failure state, causing a reduced capacity scenario. This may have manifested to some customers as in increase in latency or some packet loss. Following a reboot of the failed card, all traffic returned to normal. We are following up with our hardware vendor, and if they deem any further action needs to be taken, we will do so in a future scheduled maintenance window.
Posted Mar 01, 2022 - 15:53 UTC
Resolved
This incident has been resolved.
Posted Feb 20, 2022 - 21:01 UTC
Monitoring
At this time we have been able to correct the issues affecting connectivity in our Sydney data center. We will be monitoring this to ensure that it remains stable. If you are still experiencing issues, please open a Support ticket for assistance.
Posted Feb 20, 2022 - 20:02 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Feb 20, 2022 - 19:04 UTC
Investigating
Our team is investigating a connectivity issue in our Sydney data center. During this time, users may experience connection timeouts and errors for all services deployed in this data center. We will share additional updates as we have more information.
Posted Feb 20, 2022 - 18:20 UTC
This incident affected: Regions (AP-Southeast (Sydney)).
