Linode Status

Current Status

Connectivity Issue - Distributed Locations

Incident Report for Linode

Postmortem

Beginning at 20:17 UTC on February 27, 2025, we identified an issue impacting DNS functionality for newly provisioned distributed Linodes across all distributed regions. This resulted in DNS loss for some newly deployed Linodes in distributed regions. 

After investigating, we determined that the root cause was a misconfiguration in the network configuration, which failed to specify DNS resolvers for newly deployed customer Linodes. This caused the affected Linodes to be provisioned without DNS functionality, leading to connectivity issues for some customers. 

To resolve the issue, we deployed a fix that ensured the network configuration file correctly included the required DNS resolvers. After deploying the fix, we conducted extensive testing to ensure that newly provisioned Linodes were correctly configured with DNS resolvers, eliminating the connectivity issue. We also verified that rebooting affected Linodes would restore DNS functionality for them. We monitored the situation closely and confirmed that no additional issues were observed across all distributed regions. The issue was fully resolved on February 28, 06:43 UTC, after a fix was successfully rolled out.

This summary provides an overview of our current understanding of the incident given the information available. Our investigation is ongoing and any information herein is subject to change.

Posted Mar 19, 2025 - 00:34 UTC

Resolved

Following a fix being put in place, we haven’t observed any additional connectivity issues across all distributed regions, and will now consider this incident resolved. If you continue to experience problems, please open a Support ticket for assistance.
Posted Mar 07, 2025 - 01:48 UTC

Update

We are still in the process of rolling out the fix for the DNS issue impacting newly provisioned distributed Linodes across all distributed regions. Our team is working diligently to resolve the problem, and we will provide another update once the fix is fully implemented.
Posted Feb 28, 2025 - 11:18 UTC

Update

We are still in the process of rolling out the fix for the DNS issue impacting newly provisioned distributed Linodes across all distributed regions. Our team is working diligently to resolve the problem, and we will provide another update once the fix is fully implemented.
Posted Feb 27, 2025 - 22:22 UTC

Identified

Our team has identified the issue impacting DNS functionality for newly provisioned distributed Linodes across all distributed regions. We are working quickly to implement a fix, and we will provide an update as soon as the solution is in place.
Posted Feb 27, 2025 - 21:05 UTC

Investigating

We are currently investigating an issue impacting DNS functionality for newly provisioned distributed region Linodes across all distributed regions. As a result, users may experience DNS loss on newly deployed distributed Linodes. We will continue to provide updates as we gather more information. Thank you for your patience.
Posted Feb 27, 2025 - 20:17 UTC