Between approximately 10:15 and 12:18 UTC on September 7, 2026, customers could have experienced elevated error rates and 5xx response codes when using Cloud Manager or performing API calls. 

The investigation revealed that the issue started due to increased API load that over-utilized our database resources which in turn led to the symptoms seen by users.

To mitigate the issue, the team addressed the elevated API load issue which brought back utilization of our resources within normal ranges. Ongoing actions include monitoring platform stability, and planning enhancements to API rate limiting.

This summary provides an overview of our current understanding of the incident given the information available. Our investigation is ongoing and any information herein is subject to change.