At approximately 08:47 UTC on June 30, 2024, Akamai Cloud Computing Support began receiving reports of status 500 errors when users attempted to access the Cloud Manager.
By 10:06 UTC, it was determined that the root cause of the issue was related to DNS resolution problems within our Dallas region. These DNS issues impacted multiple customer services across various data centers, affecting customers ability to add, edit, or remove services, access and interact with accounts via the Cloud Manager, CLI, or API, as well as affect DNS resolution for active services, including compute instances and Linode Kubernetes Engine (LKE) services.
To mitigate the issue and restore normal operations, our team implemented a series of corrective measures. By 10:36 UTC, the status 500 errors had ceased, and we initiated a monitoring period to ensure the stability of the services. Following this monitoring period, no further access errors were observed, and the incident was marked resolved at 18:39 UTC.
This summary provides an overview of our current understanding of the incident based on the information available. Our investigation is ongoing, and any information herein is subject to change.
- Adding, editing, or removing services.
- Accessing and interacting with accounts via the Cloud Manager, CLI, or API
- DNS resolution for active services, including compute instances and LKE services.
If you continue to experience issues, please contact us at 855-454-6633 (+1-609-380-7100 Intl.), or send an email to support@linode.com for assistance.