Starting on February 6, 2025 at approximately 07:19 UTC, we began to observe intermittent slowness, timeouts, and request failures when attempting to access the Cloud Manager and Linode API.

Our investigation revealed that this issue was caused by ongoing scheduled OS upgrades that had the unforeseen effect of causing an increase in API request failures. We mitigated the issue at 10:45 UTC on February 6, 2025, once the OS software upgrades concluded.

We have identified process and tooling gaps that could have helped prevent this issue. We are actively working on preventative measures to ensure such incidents are avoided in the future. We apologize for the impact.

This summary provides an overview of our current understanding of the incident given the information available. Our investigation is ongoing and any information herein is subject to change.