At approximately 3:30 UTC on April 28, 2026, we experienced a router failure in our Chennai data center, which, when paired with a separate network hardware component temporarily operating at a reduced capacity, resulted in intermittent delays or timeouts for Compute customers accessing Linodes and other resources in the Chennai (MAA) region during peak traffic hours (~09:00UTC - 18:00UTC) on April 28, 2026.

At 11:40UTC on April 29, 2026, we unthrottled the constrained network component, resulting in enough regional capacity to effectively mitigate the risk for reoccurrence of customer impact during peak regional traffic hours going forward.

At 12:11 UTC on May 2, 2026, we successfully replaced the degraded router and brought the new router online, restoring full capacity to the region.

We will work with our hardware vendor partner to understand the failure mode of the router and ensure any potential preventative actions are noted and taken proactively.

This summary provides an overview of our current understanding of the incident given the information available. Our investigation is ongoing and any information herein is subject to change.