Connectivity Issue - Newark
Incident
Report for Linode
Postmortem
On March 24, 2022 at 14:45 UTC, a bug in our route distribution software resulted in a partial networking outage for NodeBalancers, elastic IP sharing, and routed IPv6 ranges within the Newark data center. Services affected by the issue experienced a total loss of networking at the host level due to missing routes.
At 14:51 UTC our infrastructure monitoring alerted our administrators to the outage. The routing issue was identified around 15:02 UTC and connectivity was restored as of 15:39 UTC. Following resolution the software bug was identified and patched, and we have not seen any further problems related to this bug.
Resolved
This incident has been resolved.
Update
We are continuing to monitor for any further issues.
Monitoring
A fix has been implemented and we are monitoring the results.
Identified
The issue has been identified and a fix is being implemented.
Investigating
Our team is investigating a connectivity issue in our Newark data center. During this time, users may experience connection timeouts and errors for all services deployed in this data center. We will share additional updates as we have more information.
This incident affected: Regions (US-East (Newark)).