On May 13, 2025, at approximately 16:10 UTC, our monitoring systems detected connectivity issues in our São Paulo region. As a result, customers experienced intermittent connection timeouts and errors across all services deployed in this region during the impact window.

Investigations revealed that an uplink was accidentally disconnected during a maintenance event performed in this data center, which caused the disruptions observed by our customers.

We restored the link at around 16:47 UTC, and after monitoring our systems for a period of time, we confirmed that the issue was fully resolved.

To prevent this issue from occurring in the future, Akamai will review and enhance the processes followed during network maintenance.

This summary provides an overview of our current understanding of the incident given the information available. Our investigation is ongoing and any information herein is subject to change.