Service Issue - Email Communications
Incident
Report for Linode
Resolved
This incident has been resolved.
Monitoring
Our team has implemented a fix for the issue affecting email delivery and are monitoring for any further email deliverability issues. If you are still experiencing issues, please open a Support ticket or call us at 855-454-6633 (+1-609-380-7100 Intl.).
Identified
Our team has identified the issue affecting email delivery and are working to implement a fix permanently. We're anticipating this to take up to 24hours, but for the time being, emails to support@linode.com should be working as expected. We will provide an update as soon as the solution is in place.
Update
Investigation of the cause of this issue is ongoing, though users may have seen an improvement in email messaging to support@linode.com. If you have a situation which requires immediate attention and have not yet received a reply to an email request, please either open a ticket directly through your account or give our Support team a call at 855-454-6633 (US) or +1-609-380-7100 (Global).
Update
We are continuing to investigate the cause of the issue at this time. If you have a situation which requires immediate attention, have not received a response to an email to support@linode.com, and are unable to open a ticket through your Linode account, please give our Support team a call at 855-454-6633 (US) or +1-609-380-7100 (Global) for assistance.
Investigating
We are currently investigating issues with email delivery to support@linode.com and abuse@linode.com.
This incident affected: Linode.com and Linode Manager and API.