Linode Status

Current Status
Connectivity Issue - EU-Central (Frankfurt)
Incident Report for Linode
Postmortem

Starting around 05:16 UTC on November 5, 2024, Compute customers experienced difficulties accessing their Linodes hosted in the Frankfurt (FRA1) data center (DC). The existing internal alerts were promptly triggered, indicating potential network issues within this DC. Akamai’s investigation revealed that both routers in this DC had experienced a crash due to an RPD (Routing Protocol Process) error. The issue was promptly resolved when the routers automatically restarted. The resolution was achieved at 05:25 UTC on November 5, 2024.
Akamai remains engaged with the router vendor to further identify the root cause of the issue and implement appropriate preventive measures. We sincerely apologize for any inconvenience caused and appreciate your patience and continued support. We are committed to continuously enhancing our systems and implementing measures to prevent similar incidents from occurring in the future.
This summary provides an overview of our current understanding of the incident, based on the available information. Our investigation is ongoing, and any details provided may be subject to change as new information becomes available.

Posted Nov 27, 2024 - 07:06 UTC

Resolved
We haven’t observed any additional connectivity issues in our Frankfurt data center, and will now consider this incident resolved. If you continue to experience problems, please open a Support ticket for assistance.
Posted Nov 23, 2024 - 02:17 UTC
Update
We are continuing to monitor for any further issues. If you are still experiencing issues, please open a Support ticket for assistance.
Posted Nov 18, 2024 - 14:09 UTC
Update
We are continuing to monitor for any further issues. If you are still experiencing issues, please open a Support ticket for assistance.
Posted Nov 11, 2024 - 09:28 UTC
Update
We are continuing to monitor for any further issues. If you are still experiencing issues, please open a Support ticket for assistance.
Posted Nov 07, 2024 - 19:53 UTC
Update
We are continuing to monitor for any further issues.
Posted Nov 05, 2024 - 23:17 UTC
Monitoring
At this time we have been able to correct the issues affecting connectivity in our Frankfurt data center. We will be monitoring this to ensure that it remains stable. If you are still experiencing issues, please open a Support ticket for assistance.
Posted Nov 05, 2024 - 07:08 UTC
Investigating
Our team is investigating an issue affecting connectivity in our Frankfurt data center. During this time, users may experience intermittent connection timeouts and errors for all services deployed in this data center. We will share additional updates as we have more information.
Posted Nov 05, 2024 - 06:20 UTC
This incident affected: Regions (EU-Central (Frankfurt)).