We have not experienced additional issues with our payment processor and we're confident that this incident is resolved. If you experience any problems with making a payment, updating credit card information or signing up for an account, please reach out to our Customer Support Team at email@example.com for assistance.
Posted Jan 03, 2019 - 22:35 UTC
Our payment processor has reported that the incident has been resolved, and we are continuing to monitor for any additional issues. If you are still experiencing problems with making a payment, updating your credit card or signing up for an account, please email our Customer Support Team at firstname.lastname@example.org for assistance.
Posted Jan 03, 2019 - 21:12 UTC
We've identified an issue with our payment processor and as a result, customers are unable to make payments, update card information, or complete signups. This issue is upstream from Linode. We'll provide additional updates as new information becomes available.