Linode Status

Current Status

Emerging Service Issue - Compute Instance Creation - Distributed Locations

Incident Report for Linode

Postmortem

At approximately 21:00 UTC on February 27, 2025, we became aware of an issue affecting the deployment of Linode compute instances in distributed regions. The problem arose due to the `disk_encryption` parameter not being omitted from API requests to distributed sites, which caused an API error and resulted in failed deployments of compute instances in distributed regions.

The issue was traced to a bug in Cloud Manager, where the response for distributed regions incorrectly included the disk encryption capability. This was passed along in the payload, leading to failures during instance creation. Since disk encryption cannot be disabled in distributed regions—because our entire compute infrastructure is encrypted—this caused the deployment errors. A Cloud Manager software fix was deployed at 00:30 UTC on February 28, 2025, which corrected the issue.

This summary provides an overview of our current understanding of the incident given the information available. Our investigation is ongoing and any information herein is subject to change.

Posted Mar 21, 2025 - 20:56 UTC

Resolved

We have not observed any additional issues following the move to monitoring on this event, and this can be considered resolved.
Posted Feb 28, 2025 - 08:03 UTC

Monitoring

As of 00:30 UTC on February 28th, 2025, we have been able to correct the issue affecting compute instance creation in distributed region locations in Cloud Manager. We will be monitoring this to ensure that the service remains stable. If you are still experiencing issues and unable to open a Support ticket, please call us at 855-454-6633 (+1-609-380-7100 Intl.), or send an email to support@linode.com.
Posted Feb 28, 2025 - 00:45 UTC

Identified

Our team has identified the issue affecting compute instance creation in distributed region locations in Cloud Manager, API is not affected. We are working quickly to implement a fix, and we will provide an update as soon as the solution is in place.
Posted Feb 27, 2025 - 23:37 UTC

Investigating

Our team is investigating an emerging service issue affecting compute instance creation in distributed region locations. We will share additional updates as we have more information.
Posted Feb 27, 2025 - 22:32 UTC
This incident affected: Linode Manager and API.