On December 4th at approximately 16:30 UTC we became aware of connectivity issues impacting Cloud Manager and Linode API, during this time, users may have experienced issues accessing the UI and/or when attempting to configure, update, provision, and view Managed Databases via the Cloud Manager or Linode API. Existing Managed Database cluster operations were not affected.

The connectivity issue was caused by an outage with a third-party provider that supplies metrics used by our Managed Database services. The provider’s metrics API failed, which resulted in 500 errors across database-related API endpoints.

The issue was resolved by the third-party provider, and services were restored at 18:55 UTC on December 4th. A brief recurrence occurred between 19:28 UTC and 19:42 UTC while a permanent fix was being applied. No further impact has been observed since.

We will continue to work closely with our third party while they implement additional measures to avoid issues like this in the future.

This summary provides an overview of our current understanding of the incident given the information available. Our investigation is ongoing and any information herein is subject to change.