Akamai became aware of performance degradation impacting APIv4 and Cloud Manager, including requests to the Object Storage and LKE endpoints. The issue started at approximately 15:55 UTC on February 2nd, 2025 and was mitigated at 16:25 UTC. During that time, some users may have experienced performance degradation and an elevated error rate when attempting actions via APIv4 or Cloud Manager

The issue was caused due to a misconfiguration for interactions between backend services, leading to resource exhaustion when a backend service unexpectedly failed. The issue was initially mitigated when the backend service came back online and we’ve subsequently taken steps to adjust configurations where needed and add monitoring in order to help prevent a recurrence.

This summary provides an overview of our current understanding of the incident given the information available. Our investigation is ongoing and any information herein is subject to change.