On September 5, 2024, between 21:01 UTC and 21:19 UTC, a global connectivity issue resulted in widespread disruptions and service failures. The issue stemmed from a network configuration change on an Akamai backbone router in Melbourne. This resulted in the announcement of more prefixes than anticipated and congestion in one of Akamai’s upstream provider networks, disrupting traffic and causing errors across multiple Akamai services.
Upon identifying the root cause, we immediately rolled back the configuration change, restoring normal traffic flow and mitigating the impact by 21:19 UTC. Post-incident monitoring confirmed that all systems were stable and operational following the rollback.
This summary provides an overview of our current understanding of the incident given the information available. Our investigation is ongoing and any information herein is subject to change.
We can confirm that the issue is now resolved as of 21:19 UTC on September 5th, 2024 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications or reaching out to Akamai Support.
We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.