On November 18, 2024, at 01:23 UTC, we experienced an issue affecting connectivity in one of the clusters of our JP-OSA (Osaka) data center. It resulted in customers experiencing degraded performance across services while connecting to the affected cluster during the impact window.
The investigation revealed that the issue was due to resource exhaustion in one of the JP-OSA (Osaka) data center clusters, which resulted in the performance degradation observed during the period of impact.
We added additional capacity at 18:00 UTC on November 20, 2024, and after monitoring our systems for 24 hours, we confirmed that the issue was mitigated.
This summary provides an overview of our current understanding of the incident, given the information available. Our investigation is ongoing, and any information herein is subject to change.