Linode Status

Current Status
Connectivity Issue - Linode Cloud Community Login Portal
Incident Report for Linode
Postmortem

On September 3, 2024, at 23:42 UTC, we detected an issue preventing users from logging into the Linode Cloud Community site using their Cloud Manager credentials. Despite the login issue, the site remained fully accessible for users in a logged-out state.

Initial investigations indicated a potential application issue, but further analysis uncovered that the problem was caused by certain IP addresses being blocked by Ghost, disrupting login traffic. Our team promptly whitelisted these IPs, restoring normal login functionality by 15:36 UTC on September 4, 2024.

We are actively continuing our root cause investigation to prevent such issues from recurring. Additionally, we are enhancing our IP management practices and refining our monitoring systems to detect and address such incidents more efficiently.

Posted Sep 19, 2024 - 14:08 UTC

Resolved
After monitoring the issue for several days, we have not observed any recurrence of the login issue affecting the Linode Cloud Community site. Connectivity has remained stable, and we are confident the issue is fully resolved. If you experience any further issues, please open a Support ticket for assistance.
Posted Sep 13, 2024 - 18:36 UTC
Monitoring
At this time we have been able to correct the issue affecting login to the Linode Cloud Community Site. We will be monitoring this to ensure that connectivity remains stable. If you continue to experience problems, please open a Support ticket for assistance.
Posted Sep 04, 2024 - 15:36 UTC
Investigating
Our team is currently investigating a login issue impacting the Linode Cloud Community site (https://www.linode.com/community/questions/). During this time, users may be unable to log in to the site using their Cloud Manager accounts. Please note that the Linode Cloud Community site remains accessible in a logged-out state. We are actively working to resolve this issue and will provide further updates as more information becomes available.
Posted Sep 03, 2024 - 23:42 UTC