Starting on January 20, 2025 at 15:49 UTC, we began to observe slowness, timeouts, and request failures when attempting to access the Cloud Manager and Linode API. Investigation revealed that it was caused by an error in a Bot Manager Premier script, which was making excessive calls to the API and causing a significant increase in load to our database. We mitigated the issue at 21:45 UTC by blocking traffic from the IP address on which the script was running.

To prevent recurrence of this issue, Akamai is implementing improved rate limiting and additional strategies for change safety.

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This summary provides an overview of our current understanding of the incident given the information available. Our investigation is ongoing and any information herein is subject to change.