Linode Status

Current Status
Service Issue - IP Sharing in Frankfurt (EU-Central) and Singapore (AP-South) Datacenters
Incident Report for Linode

On July 25, 2022, a routine change was pushed to hosts in several data centers which triggered a bug in the Top of Rack switches. This bug impacted the way route withdrawals were handled for IP sharing in our Newark, London, Frankfurt, Singapore, and Mumbai data centers. Customers with IP sharing configured who had a failover event occur may have seen the IP address not fail over as expected.

Due to the infrequent nature of this failure scenario, this issue was identified on Aug 25, 2022 after customers notified Support of the issue. After some investigation by the NetOps team, the source of the issue was determined and a fix was rolled out to the Newark and Mumbai data centers. During the rollout to the London data center, an issue occurred that resulted in networking loss to the London Data Center. More information on that can be found in the status page for that incident.

Following this, a status page was issued for the remaining data centers as we rolled out the fix on August 26, 2022.

Going forward, we are reviewing our policies regarding public communication of maintenance. Further, we are in discussions about expanding internal testing to identify edge case failures sooner.

Posted Sep 08, 2022 - 19:19 UTC

We haven’t observed any issues in our Frankfurt (EU-Central) and Singapore (AP-South) data centers after the completion of these emergency maintenance events, so we will now consider this service issue resolved. If you continue to experience problems, please open a Support ticket for assistance.
Posted Aug 31, 2022 - 00:55 UTC
The emergency maintenance for both Frankfurt (EU-Central) and Singapore (AP-South) is now complete. We are currently monitoring their status.
Posted Aug 30, 2022 - 23:48 UTC
Emergency Network Maintenance has been scheduled the affected datacenters.

Emergency Network Maintenance - Frankfurt (EU-Central) - Scheduled for 23:00 UTC to 23:30 UTC, on August 30th 2022.
Emergency Network Maintenance - Singapore (AP-South - Scheduled for 18:00 UTC to 18:30 UTC, on August 30th 2022.
Posted Aug 30, 2022 - 16:48 UTC
Customers may experience issues when utilizing IP Sharing functionality in our Frankfurt (EU-Central) and Singapore (AP-South) datacenters. This issue was also present in London, Mumbai, and Newark, but has since been resolved in those locations. Maintenance for the remaining affected locations is delayed until it can be safely performed. We will update this status page when we have the windows scheduled.

Should you encounter issues with your IP Sharing functionality before maintenance occurs, please contact our Support team for assistance.

If you require immediate assistance, our support team can be reached 24/7 at the following numbers:
+1 (609) 380-7100 (international)
+1 (855) 454-6633 (North America toll-free)
Posted Aug 26, 2022 - 17:10 UTC
This incident affected: Regions (EU-Central (Frankfurt), AP-South (Singapore)).