Connectivity Issue - Login Portal
Incident
Report for Linode
Postmortem
Between 21:09 UTC and 22:10 UTC on August 24, 2023, some customers were denied access to login.linode.com. This was caused after an internal misconfiguration was applied to our network during a routine update, which resulted in a portion of customer traffic being incorrectly denied. After identifying the root cause, this change was reverted and all customer traffic was once again working as expected at 22:10 UTC. We continued to monitor the situation to ensure stability before resolving the status page.
Going forward, we will be taking steps to improve our procedures for reviewing changes and implementing more stringent testing of these types of changes to avoid similar occurrences in the future.
Resolved
We haven’t observed any additional issues affecting the Login Portal and will now consider this incident resolved. If you continue to experience issues, please contact us at 855-454-6633 (+1-609-380-7100 Intl.), or send an email to support@linode.com for assistance.
Monitoring
A fix has been implemented and we are monitoring the results.
Identified
The issue has been identified and a fix is being implemented.
Investigating
Our team is investigating a connectivity issue affecting the Login Portal (login.linode.com). During this time, users may experience connection timeouts and errors when attempting to login to the Cloud Manager. We will share additional updates as we have more information.
This incident affected: Linode Manager and API.