The Linode Cloud Manager, API, CLI, and linode.com will be offline for scheduled maintenance between 3:00 UTC and 6:00 UTC, Wednesday, December 20th, 2023. During this window, running Linodes and related services will not be disrupted, but account management access and Support tickets will be unavailable. The www.linode.com website will also not be reachable during this window.
Additionally, the Linode Backup Service and Linode Images in all regions will become unavailable starting at 23:00 UTC on Tuesday, December 19th, 2023 until 6:00 AM UTC on Wednesday, December 20th, 2023. Scheduled backups, snapshots, backup restores, image creation, and image restoration will not be available during this time.
Please ensure that you complete critical or important jobs in the Cloud Manager or API before the maintenance window. We will update this status page once this event is complete and Linode customers have full access to all Linode services.
Customers who need assistance from Linode Support during this time will need to call 855-454-6633 (+1-609-380-7100 outside of the United States) to contact our Support team. Please note that our Support team will not be able to assist with issues related to the Cloud Manager or API, authenticate users to their accounts, or respond to Support tickets for the duration of the maintenance window. As soon as our Support team regains access, we will answer tickets in the order they are received.
Impacts on Current Linode Customers: Current Linode customers will not be able to log in to the Cloud Manager, interact with the API, or perform any administrative or management functions. This includes Create, Remove, Boot, Migrate, Back Up, Shut Down, etc.
Impacts on Users Trying to Create Linode Accounts / Awaiting Account Authentication: While the Linode Cloud Manager is offline during the maintenance period, we are unable to accept requests for new accounts or authenticate accounts for users awaiting full account access.
Thank you for your patience and understanding.
Posted Nov 16, 2023 - 19:18 UTC
This scheduled maintenance affects: Linode.com and Linode Manager and API.