Starting around 01:01 UTC on November 14, 2025, Compute customers were intermittently unable to access Linode Cloud Manager and operations involving the Linode API, including certain Linode Kubernetes Engine (LKE) operations like auto-scaling were failing. Akamai’s proactive monitoring system detected this issue, triggering the internal alerts.

During the preliminary investigation, Akamai observed failures in Linode's hosting database (DB). Further investigation determined that the issue was caused due to a high volume of concurrent connections and long-running queries in the primary DB. As part of the mitigation effort, we have manually killed the concurrent connections and long-running queries in the primary DB. Following these actions, the impact was mitigated at around 03:20 UTC on November 14, 2025.

We will continue to investigate the root cause and will take appropriate preventive actions. We apologize for the impact and thank you for your patience and continued support. If you need further assistance, please open a support ticket or call us at 855-454-6633 (+1-609-380-7100 Intl.), or send an email to support@linode.com.

This summary provides an overview of our current understanding of the incident given the information available. Our investigation is ongoing, and any information herein is subject to change.