Linode Status

Current Status
Connectivity Issue - Osaka, Paris
Incident Report for Linode

On March 27, 2024, at approximately 23:04 UTC, a customer report indicated an inability to deploy images from our Paris data center to our Osaka data center during cross-data center migration, cloning, or image deployment processes, due to a network connectivity issue.

Our network engineering team initiated an investigation at around 23:28 UTC on March 27, 2024, to determine the root cause of the network failure. The investigation revealed that border router control policies were causing a drop in legitimate network traffic.

The border router policies were promptly updated and tested at approximately 01:00 UTC on March 29, 2024, restoring reliable network connectivity between Osaka and Paris.

To prevent similar incidents in the future, our network engineering team will conduct an audit of packet control policies at other data centers to ensure they are appropriately configured.

Posted Apr 06, 2024 - 02:19 UTC

As we haven’t observed any additional connectivity issues in our Osaka and Paris data centers, we will now consider this incident resolved. If you continue to experience problems, please open a Support ticket for assistance.
Posted Mar 31, 2024 - 04:40 UTC
At this time we have been able to correct the issues affecting connectivity between the Osaka and Paris data centers. We will be monitoring this to ensure that it remains stable. If you are still experiencing issues, please open a Support ticket for assistance.
Posted Mar 29, 2024 - 05:35 UTC
We continue to investigate the connectivity issue affecting traffic between our Osaka and Paris data centers. At this time, the issue regarding connectivity between the two locations is limited in scope to only affect the movement of services between Osaka and Paris. This includes migration or cloning a compute instance or deployment of an Image created in the other location. If you are still experiencing issues regarding connectivity to these data centers in a capacity different than migrating, cloning, or deploying an Image through our Image service, please open a Support ticket for assistance.
Posted Mar 28, 2024 - 16:37 UTC
Our team is currently investigating an issue affecting connectivity in our Osaka and Paris data centers. During this time, users may experience errors migrating images from Osaka to Paris. We will share additional updates as we have more information.
Posted Mar 28, 2024 - 01:11 UTC
This incident affected: Regions (FR-PAR (Paris), JP-OSA (Osaka)).