Linode Status

Current Status

Connectivity Issue - Santiago

Incident Report for Linode

Postmortem

At approximately 15:14 UTC on March 5th, 2025, customers began reporting intermittent connection timeouts and errors for all services deployed in our Santiago data center. After initial investigations, these issues were linked to a scheduled maintenance taking place in this location. During this necessary event, two machines essential to the workload in this region unexpectedly started experiencing connectivity issues.

We restored the connectivity of these servers at 17:25 UTC, which mitigated the immediate impact of this situation. After monitoring our systems for some time, we confirmed that the issue was resolved.

This summary provides an overview of our current understanding of the incident given the information available. Our investigation is ongoing, and any information herein is subject to change.

Posted Mar 11, 2025 - 14:43 UTC

Resolved

We haven’t observed any additional connectivity issues in our Santiago data center, and will now consider this incident resolved. If you continue to experience problems, please open a Support ticket for assistance.
Posted Mar 05, 2025 - 18:30 UTC

Monitoring

At this time we have been able to correct the issues affecting connectivity in our Santiago data center. We will be monitoring this to ensure that it remains stable. If you are still experiencing issues, please open a Support ticket for assistance.
Posted Mar 05, 2025 - 17:39 UTC

Update

Our team has identified the issue affecting connectivity in our Santiago data center. We are working quickly to implement a fix, and we will provide an update as soon as the solution is in place.
Posted Mar 05, 2025 - 17:15 UTC

Update

We are continuing to investigate the issue. If you are experiencing issues, please open a Support ticket for assistance.
Posted Mar 05, 2025 - 17:05 UTC

Investigating

Our team is investigating an issue affecting connectivity in our Santiago data center During this time, users may experience intermittent connection timeouts and errors for all services deployed in this data center. We will share additional updates as we have more information.
Posted Mar 05, 2025 - 16:06 UTC
This incident affected: Linode Manager and API.