Beginning at 04:00 UTC on November 17, 2023, we observed degraded performance with the Object Storage Service in our Jakarta Datacenter. After investigation, we determined the cause to be a high amount of inbound traffic, causing customers to experience timeouts and connection drops when attempting to access their Object Storage Services.
By 05:40 UTC, our engineers identified the problematic traffic and isolated it to mitigate impact, followed by monitoring the service for further issues. The incident was declared resolved by 09:25 UTC.
At 02:47 UTC on November 19, 2023, we were alerted again to degraded Object Storage Service performance in our Jakarta Datacenter. We began investigation immediately and posted a new status page as seen here. Additional actions were performed in an effort to fully resolve the issue, including restarting the affected infrastructure. After close monitoring, the incident was declared resolved at 11:32 UTC.
To provide further resiliency against future impacts, we have made improvements to our monitoring systems to help lead to quicker identification and triaging of these events.